Quality Care

Our goal is simple: To keep our patients healthy. And when they do get sick, we offer the best possible care and continually strive to improve—helping patients live happier, healthier lives.


Sutter Health named among top 15 U.S. health systems

Sutter Health and Sutter’s Valley Area were named among the top-performing health systems in the country by Truven Health Analytics™ for achieving superior performance on five measures of care quality, patient satisfaction, cost per episode of illness and operational efficiency. For its 15 Top Health Systems® study, Truven gathered data from 338 health systems and nearly 3,000 hospitals, identifying 15 large, medium and small health systems that achieved these benchmarks. Sutter Health and our Valley Area were named as two of the nation’s top five performers among large health care systems. Both the Sutter Health Valley Area—whose service region is larger than many of the country’s health systems—and the entire Sutter Health system received top five recognition. Data show hospitals in Sutter Health and the other top performing systems:

  • Save more lives and have fewer patient complications
  • Spend five percent less per patient episode of care
  • Shorten patients’ length of stay in the hospital
  • Make fewer patient safety errors
  • Score 7 percent better on patient satisfaction

quote marks“We have been working very hard for many years to build the future of health care by creating an exceptional experience for our patients and their families. This study honors the commitment of our doctors, hospitals and care and support teams to make us a better organization at every level.” — Sarah Krevans, Sutter Health President and CEO

Sutter Health has improved the quality of care by reducing:


elective delivery before 39 weeks of pregnancy


the total cost of care for people at the end of life


hospital stays for people at the end of life


deaths from severe sepsis and septic shock

quote marks“I lost a son to cancer and lost my husband not long ago. So, I know what it feels like to want an extra day and not be able to have it.” — Zully Broussard

Six-patient kidney transplant chain makes history

It began with the generosity of one altruistic organ donor and concluded with six patients being given the gift of life. Twelve patients at Sutter Health’s California Pacific Medical Center (CPMC) made history in 2015 through a groundbreaking six-way kidney donation transplant—the largest conducted in the CPMC Transplant Center’s 44-year existence— all thanks to Zully Broussard, an organ donor who simply wanted to help and did not have a specific recipient in mind. The rare transplant “chain” was made possible by kidney matching software that enables multiple incompatible pairs of donors and recipients to find matches. CPMC conducts 200-plus kidney transplants per year, making it one of the largest kidney transplant centers in the western United States. In 2014, the Scientific Registry of Transplant Recipients honored CPMC as the nation’s only hospital with both kidney and liver transplant programs that have higher-than-expected adult patient survival rates; 98.4 percent of kidney patients who received their care from CPMC survived one year after transplant, compared to the expected 96.6 percent.

Sepsis training, protocols save lives

Her patient was ready to go home when he suddenly spiked a fever, recalls Nancy Dupree, R.N., a perioperative nurse at Sutter-affiliated Eden Medical Center in Castro Valley. Thanks to her recent training on the deadly blood infection sepsis, Nancy knew this was a potential warning sign. She screened the patient (who tested positive) and immediately provided lifesaving medication. Sutter Health’s standardized program to rapidly identify and treat sepsis—the No. 1 killer of hospitalized patients in the U.S.—has reduced mortality from sepsis and septic shock by 33 percent across our affiliates since 2014.

Hospitals achieve lowest C-section rates in state, make care safer

In 2015, Sutter Davis Hospital achieved the lowest C-section rate in California, and Sutter Maternity & Surgery Center of Santa Cruz had the state’s seventh lowest rate among low-risk mothers. These achievements demonstrate Sutter Health’s long-held commitment to making care safer for moms and babies—including quality and safety programs to prevent early elective deliveries and reduce unnecessary C-sections. Across our network, registered nurses, certified nurse midwives and doctors educate and prepare expectant parents, and offer and encourage midwife and doula services. We also partner with moms to avoid elective induction of labor before 39 weeks, inducing labor only when medically necessary.

Robotic exoskeleton offers hope for stroke, spinal cord injuries

Imagine walking again after you’ve had a stroke, spinal cord injury or other form of lower extremity weakness. In 2015, the acute rehabilitation program at Sutter Health’s Alta Bates Summit Medical Center—recognized in the top 2 percent of hospitals in the nation—began offering robotic exoskeleton therapy to a broad range of people with limited mobility due to injuries or illnesses, giving them hope for greater independence and a better quality of life. The exoskeleton aids in gait training and neuro-rehabilitation by enhancing the patient’s own motion and increasing therapists’ ability to help in rehabilitation. Exoskeleton therapy helps patients take more steps and walk more naturally. Patients also show significant improvement in overall health, mood, energy levels and engagement.

iPads connect hospice patients, clinicians after hours

It’s the middle of the night, and a hospice patient suddenly develops a symptom such as breathing problems that are alarming to the family or caregivers. Thanks to a new Hospice Video Project funded through Sutter Care at Home’s (SCAH) Giving Program, hospice patients can connect to hospice clinicians by iPad video or chat after hours. More than 50 patients and their families at Sutter Health’s Emeryville and San Mateo hospice locations were issued iPads during the 2015 pilot program, providing peace of mind to patients, families and caregivers during a time of stress and anxiety while enhancing the clinician’s ability to provide quality care to the patient.

“We felt more connected, knowing that the nurse understood what we were going through and feeling. We appreciated the eye-to-eye contact.” — daughter of former hospice patient describing Sutter’s iPad video chat.

Awards and Recognition

Sutter Health is honored to have been recognized throughout 2015 for the quality care we provide to our communities and patients throughout Northern California.

Named one of the top performing health systems in U.S.
Sutter Health and Sutter’s Valley Area were named among the top-performing health systems in the country by Truven Health Analytics™ in its Top 15 Health Systems® study for achieving superior performance on five measures of care quality, patient satisfaction, cost per episode of illness and operational efficiency. As part of this recognition, Sutter Medical Center Sacramento and Sutter Tracy Community Hospital were named as two of the nation’s 100 Top Hospitals
Earned prestigious award for Sutter EHR by industry authority
Sutter Health’s Memorial Medical Center in Modesto and Palo Alto Medical Foundation clinics throughout the Bay Area earned prestigious Stage 7 Awards from the Healthcare Information and Management Systems Society—an industry authority in health care information technology—in recognition of Sutter’s electronic health record, one of the most sophisticated in the country.
Recognized for construction investment, innovation, sustainability
Engineering News-Record (ENR) California selected Sutter Health as its 2015 “Owner of the Year” for our systemwide construction investment, innovation, sustainable design and commitment to community benefit.
Physician organizations received elite performance award
Six physician organizations in the Sutter Medical Network, including all five medical foundations, received “Elite” status in the annual CAPG Standards of Excellence Survey—the highest possible honor awarded by the professional organization—for our performance in six categories measuring technical quality, patient experience and affordability.
AIM® Program featured as an example of success
Sutter Health’s Advanced Illness Management (AIM)® Program was featured in CAPG’s 2015 Case Studies in Excellence publication as a successful example of risk-based coordinated care and an example of how health providers can successfully improve systems to drive better quality and better care experiences for patients.
Earned placement on U.S. News & World Report’s “Best Hospitals” list
U.S. News & World Report named four Sutter Health hospitals—California Pacific Medical Center, Mills-Peninsula Health Services, Sutter Medical Center Sacramento, and Sutter Roseville Medical Center—among its Best Hospitals list for 2015-2016. The annual rankings were based on facility reputation, mortality, patient safety and other factors, including nurse staffing and technology
Recognized as one of 2015’s Most Wired™
Sutter Health was recognized as one of 2015’s Most Wired™, a survey and benchmarking study by the American Hospital Association’s Health Forum and the College of Healthcare Information Management Executives—a leading industry barometer measuring information technology use and adoption among hospitals nationwide.
Achieved gold status for promoting organ donation
Several Sutter Health hospitals were among a select group of hospitals and transplant centers nationwide recognized by the U.S. Department of Health and Human Services for reaching gold level of achievement by conducting activities that promoted enrollment in state organ donor registries. Our hospitals, which are part of the national Workplace Partnership for Life Hospital Campaign, honored include California Pacific Medical Center, Eden Medical Center, Sutter Memorial Hospital (now closed), Sutter Auburn Faith Hospital, Sutter Davis Hospital, Sutter Medical Center Sacramento, Sutter Roseville Medical Center, Sutter Santa Rosa Regional Hospital and Sutter Solano Medical Center.
Earned prestigious award for improving access for disabled patients
Sutter Health became the first health care system in the nation to earn the Disability Rights Advocates’ prestigious Eagle Award for our efforts to improve health care access for our patients with mobility, vision, hearing and speech disabilities.
Recognized as a top performer on quality measures
Thirteen of our hospitals received a Top Performers on Key Quality Measures® recognition from The Joint Commission—the nation’s leading accreditor of health care organizations.
Recognized as a leader in LGBT health care equality
Thirteen Sutter Health affiliates were recognized as “Leaders in LGBT Healthcare Equality” from the Human Rights Campaign Foundation for meeting essential criteria around non-discrimination policies and practices. In addition, California Pacific Medical Center, Palo Alto Medical Foundation and Sutter Maternity & Surgery Center Santa Cruz received a renewal of The Healthcare Equality Index designation received in previous years.
Earned top scores for improving patient safety, reducing medical errors
Twelve Sutter Health hospital campuses earned “A” grades in The Leapfrog Group’s® Spring 2015 Hospital Safety Score for our overall performance in keeping patients safe from preventable harm and medical errors. Sutter Tracy Community Hospital and Sutter Health’s California Pacific Medical Center also earned additional recognition for consistently earning “A” grades since the launch of the hospital safety scorecard in 2012. Only 182 hospitals across the nation achieved this distinction.
Received repeat award for stroke care and treatment
Sutter Health’s Alta Bates Summit Medical Center for the sixth consecutive year, Mills-Peninsula Health Services for the fifth consecutive year and Sutter Medical Center, Sacramento for the third consecutive year received the American Heart Association/American Stroke Association’s Get With The Guidelines®—Stroke Gold Plus Quality Achievement Award. The award honors the hospital’s commitment and success in ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
Sutter Davis Hospital named best place to work
Sutter Davis Hospital was named one of the “150 Great Places to Work in Healthcare” by Becker’s Healthcare—the only hospital in Northern California to earn the recognition. Modern Healthcare also named Sutter Davis Hospital as the only hospital in California and Sutter Center for Psychiatry the only mental-health facility in the U.S. to be named among the Best Places to work in Healthcare for 2015.
Sutter Care at Home honored as a top home health agency
Six Sutter Care at Home locations in Northern California received a Top Agency award by the 2015 HomeCare Elite™—a national honor recognizing the top-performing Medicare-certified home health agencies in the U.S.
Named one of the top cardiovascular hospitals in U.S
Sutter Medical Center, Sacramento—the only heart transplant center in Northern California—was named one of the nation’s 50 Top Cardiovascular Hospitals for 2016 by Truven Health Analytics based on its outstanding care and standards in excellence as demonstrated by patient outcomes, operational efficiencies and financial metrics.
Earned top home health and hospice accreditation, Medicare standards
Sutter Care at Home received a three-year accreditation from the Community Health Accreditation Partner (CHAP) Home Health and Hospice Standards of Excellence, the industry’s highest standards. Sutter Care at Home was also deemed to meet the Medicare Conditions of Participation by the Centers for Medicare and Medicaid.
Eden Medical Center earned highest distinction in radiology
Sutter Health’s Eden Medical Center became the first health care facility in California designated as a Diagnostic Imaging Center of Excellence™, the highest distinction possible from the American College of Radiology.