Affordable and Efficient Care

We believe in asking questions and finding innovative ways to make care more efficient and affordable—all while improving quality, standardizing treatments and offering a care experience personalized for each patient.


Revamped ordering process saves time, costs

More efficient management of supplies in an exam room or operating room affects costs and impacts care quality and safety. Our solution? A network-wide initiative to stop the hundreds of thousands of dollars wasted each year due to unused, overstocked and outdated drugs and supplies in our clinical spaces. Through this effort, we have:


Reduced the drug and supply cost by 10 percent


Organized all outpatient exam rooms, hospital operating rooms and ambulatory surgery operating rooms by the end of 2016


Identified how we can better use spaces for uses other than wasted storage

sutter health building

Santa Rosa Regional Hospital is LEED Gold certified—the second-highest certification under the U.S. Green Building Council’s Leadership in Energy and Environmental Design rating systems. The first, new ground-up-built hospital in California to gain this honor, Santa Rosa Regional Hospital also installed an on-site fuel cell system that cleanly generates a large percentage of its electric power.

Conservation efforts sprout across Sutter Health

Making our communities healthier is what Sutter Health is all about. Doing our part to create a sustainable environment saves money, time and energy that we reinvest in exceptional patient care. We believe that eco-friendly and environmentally sustainable hospitals and clinics are healthier for our patients, too. Below you’ll read a few examples of the ways throughout our network we reduce our environmental footprint and contribute to healthier communities.

Living Roofs Planting five separate roof gardens at our new California Pacific Medical Center (Van Ness/Geary) campus will add 25,000 square feet of green space

Reducing Waste Recycling approximately 40 percent of Eden Medical Center’s Waste

Saving Water Using high-efficiency laundry equipment at a LEED-certified facility and other water conservation measures, saving tens of millions of gallons of water annually; installing low-flow faucets, showerheads and toilets at several of our hospitals; and planting drought-resistant plants, trees and shrubs.

Decreasing variation improves patient experience

Redundant tests. Unnecessary procedures and lab tests. Throughout Sutter Health, our doctors and care providers identify areas of variation and create standards to help provide our patients with quality, affordable care. In addition to metrics that track quality and affordability, Sutter Health uses data from our electronic health record (EHR) to track how the decisions our providers make impact patients’ experiences. Good news travels quickly. When providers at one medical group or hospital find a way to reduce costs or improve quality, others throughout the Sutter Health system are often eager to adopt these best practices.

In 2015, variation reduction projects helped patients avoid thousands of unnecessary tests and treatments such as:

Blood draws

Blood transfusions

Doctor visits

Hospital stays

Units of radiation

Antibiotic perscriptions

facebook icon“Every time I’m treated at Mills-Peninsula, I feel 100 percent cared for. Even though I’m not feeling good when I come, I have peace of mind that I will be treated effectively and efficiently. The staff is always very connected and comforting.” — grateful Sutter patient

Online scheduling offers convenience, cost savings

We book airline flights, hotel and dinner reservations and so much more online. Now, Sutter Health makes it just as easy for our patients to enjoy the same convenience when it comes to scheduling a doctor’s appointment with their primary care physician through My Health Online. Now, patients can see open time slots on their doctors’ schedules and book appointments instead of having to call the doctor’s office. Direct scheduling saves money ($0.50 when scheduling online versus $4.50 for a patient to call and schedule an appointment) and offers our patients convenience and flexibility.

Sutter EHR helps speed patients’ disability eligibility filings

The process of filing for disability benefits can be time-consuming and frustrating. To help streamline this process for our patients, Sutter Health and the Social Security Administration partnered to expedite patients’ disability eligibility by enabling clinicians who use the Sutter electronic health record to process forms electronically. As a result, our patients more quickly learn of disability claim decisions, quality for benefits and begin accessing their monthly payments. It also means fewer manual forms for Social Security to process, which may lead to more timely reimbursement for doctors.